This Client Agreement (“Agreement”) is made between Zillian Holistic Wellness (“Provider”) and the undersigned client (“Client”). By scheduling and receiving services, the Client agrees to the following terms and conditions:

1. APPOINTMENT BOOKING & PAYMENT

• A non-refundable deposit of $50 is required to book an appointment. This deposit will be applied toward the total service cost.
• Full payment is due at the time of service.
• Accepted payment methods: Cash, Credit/Debit Card.
• Gift certificates and package sessions are non-refundable.

2. CANCELLATION & NO-SHOW POLICY

• A 24-hour notice is required to cancel or reschedule an appointment.
• Late cancellations (less than 24 hours’ notice) will result in the forfeiture of the deposit, and a new deposit will be required for future bookings.
• No-shows (failure to attend a scheduled appointment) will result in the Client being charged 100% of the service fee.
• Clients with two or more no-shows may be declined future services.

3. LATE ARRIVAL POLICY

• Clients who arrive late will have their session shortened to accommodate the next scheduled appointment.
• Excessive lateness may result in cancellation of the appointment, and the Client will be charged the full session fee.

4. REFUND POLICY

• No refunds will be issued once a service has been provided.
• Deposits and prepaid sessions are non-refundable.
• If the Client is dissatisfied with a service, they must notify the Provider immediately to discuss a resolution.

5. PROFESSIONAL CONDUCT & BOUNDARIES

• Zillian Holistic Wellness provides professional, therapeutic massage and holistic wellness services only.
• Any inappropriate behavior (including but not limited to sexual advances, inappropriate comments, or misconduct) will result in the immediate termination of the session, full payment required, and a permanent ban from booking future services.
• Disrespectful, aggressive, or threatening behavior will not be tolerated.

6. HEALTH & WELLNESS CONSIDERATIONS

• The Client agrees to disclose any medical conditions, injuries, allergies, or contraindications before the session.
• If the Client is feeling ill or experiencing symptoms of a contagious illness, they must reschedule at least 24 hours in advance.
• The Provider reserves the right to decline service if the Client appears to be under the influence of drugs or alcohol.

7. MOBILE & IN-HOME MASSAGE POLICIES

For mobile services, the Client must:

• Provide a clean, safe, and quiet space for the treatment.
• Ensure pets are secured to prevent distractions.
• Allow reasonable access for the Provider to set up necessary equipment.
• If the environment is deemed unsafe or unsuitable, the appointment will be canceled, and the full session fee will be charged.

8. LIABILITY RELEASE

• The Client acknowledges that massage therapy is not a substitute for medical treatment and that the Provider does not diagnose or prescribe medical conditions.
• The Client releases Zillian Holistic Wellness and its employees/contractors from any liability related to pre-existing conditions, reactions to treatments, or any injuries resulting from undisclosed medical conditions.
• The Client agrees to receive treatments at their own risk.